Shipping Policy

HOLIDAY DEADLINE SCHEDULE

To receive by Thanksgiving*: Thursday, November 28th Order by 11:59 PM EST: Monday, November 11th
To receive by Christmas Eve*: Tuesday, December 24th Order by 11:59 PM EST: Tuesday, December 10th

*While we strive to provide accurate order-by dates for your holiday shopping convenience, please keep in mind that unforeseen circumstances, such as carrier delays or inclement weather, can impact delivery times. While we make every effort to ensure timely delivery, we cannot guarantee that your order will arrive in time for the respective Holiday Dates.

CONTACT US

Alcohol orders are fulfilled by a licensed, third-party retailer in the AccelPay network.

PAYMENT METHODS

We accept Visa, MasterCard, American Express, Discover, Diner’s Club, Bancontact, iDeal, Shop Pay, Apple Pay and Google Pay. Sorry, we do not accept Money Orders or C.O.D.’s for online orders.

MIXED CART ORDERS

If you ordered both rum and merchandise, your items will ship separately and you will receive two emails with unique tracking numbers. We are currently seeing some delays in expected delivery times. Current delivery dates are not guaranteed by our shipping partners. If you need your order delivered by a specific date, we recommend choosing the fastest shipping method available to allow for potential delays.

PRODUCT BUNDLES

Unfortunately, we are unable to make price adjustments or issue refunds for previous orders to match current promotions and bundles.

To receive the Anti-Valentines Day Bundles by Valentine’s Day*, please place your order by Friday, February 9th by 11:59 PM EST.

*While we strive to provide accurate order-by dates for your shopping convenience, please keep in mind that unforeseen circumstances, such as carrier delays or inclement weather, can impact delivery times. While we make every effort to ensure timely delivery, we cannot guarantee that your order will arrive in time for Valentine’s Day.

PRE-ORDERS

Pre-orders are advanced purchases made on new and/or limited time products that are scheduled to be shipped at a future date.

Your credit card will be charged the moment you place your pre-order.

Pre-ordered products typically ship within 30 business days after purchase deposit. In the event there is a fulfillment delay, our customer service team will contact you via email with a new expected delivery date. Please note that if you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled. If you have not received your pre-order and have further questions, please contact our customer service team at info@krakenrum.com.

SHIPPING POLICY - MERCH & SOFT GOODS

SHIPPING METHODS

We offer ground and express shipment options via USPS. We can ship to a PO Box and an APO/FPO address if you select USPS Priority Mail. Your entire order must ship to one address. If any items are on backorder, the order will be held so it can ship complete. Please allow 1 business day for your order to process prior to shipping.

USPS Priority Mail Shipments: Orders shipped USPS Priority Mail are typically delivered within 5 to 7 business days from shipping date. We CAN ship to a PO Box and an APO/FPO address using USPS Priority Mail. No orders are processed on weekends or major holidays.

UPS International Shipments: Orders shipped UPS International are typically delivered within 10 business days, however, there could be delays due to International Customs. No orders are processed on weekends or major holidays.

SHIPPING CHARGES

Shipping charges will be displayed at checkout. The charges are based on the shipping method selected, your location and the weight/dimensions of your selected items.

TRACK YOUR ORDER

You will be provided with a tracking number by email once your order ships.

However, the First Class International shipping option does not provide the ability to track your package once it leaves the United States. If you want to be able to track your package through delivery, please select Priority Mail International as your shipping method.

SALES TAX

All orders shipped will be subject to applicable sales tax in accordance with State law.

INTERNATIONAL ORDERS

In order to receive your package, you may be required to pay the carrier for any duties &/or taxes owed.

Kraken Rum items can be shipped to the following countries: US, UK, Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Spain, Sweden & Switzerland.

First Class International does not provide the ability to track your package once it leaves the United States. If you want to be able to track your package through delivery, please select Priority Mail International as your shipping method.

UNDELIVERABLE ORDERS

We will ship your package to the address you provide at checkout. In the event that an order is returned to us as undeliverable, we will send you an email notifying you of the return and will issue a refund for the order, less shipping charges and return fees.

CANCELLING OR MAKING CHANGES TO AN ORDER

Thank you for placing an order with Kraken Rum. Please review your order carefully before finalizing and placing your order. Once your order is placed, we are unable to guarantee changes can be made before it is processed and shipped the next business day. You can request changes by emailing customer care at info@krakenrum.com, from the same email used to place your order, noting your order number in the subject line. We will confirm if we can accommodate the request by email.

RETURN POLICY

You may return any new, unopened items within 30 days of delivery for a refund of the purchase price. If the return is a result of our error, we will cover the shipping cost by providing a return shipping label to return the item to our warehouse and send a replacement item. If the return is a result of the item arriving damaged, we will cover the cost to return the item to our warehouse by providing a return shipping label and send a replacement item. Otherwise, shipping costs cannot be refunded. To request a refund, please contact the customer care department by email at info@krakenrum.com.

FIRST CLASS INTERNATIONAL

First Class International does not provide the ability to track your package once it leaves the United States. If you want to be able to track your package through delivery, please select Priority Mail International as your shipping method.

LOST OR MISROUTED PARCELS

We will not be held liable to any lost or misrouted parcels. Please ensure that all the “Ship To” information you have provided us with is correct, before submitting your order, to prevent losses in mail or other delivery mishaps from happening.

SHIPPING POLICY - SPIRITS

SHIPPING COST

All Alcohol Orders have a FLAT RATE SHIPPING COST of $14.99.

SHIPPING REACH

Shipping is only available in the continental United States, excluding the following states: AK, HI, MI, and UT.

If you are an adult over the age of 21, you may make an offer to purchase alcoholic beverages using the Sites from the Licensed Retailers. Prices displayed on the Sites reflect the prices determined by the Licensed Retailers that we partner with. Licensed Retailers may choose to accept or reject any offer to purchase the Products due to lack of availability, inability to verify your age, or any other reason. If your offer to purchase the Products is declined in full or in part for any reason, you will receive a refund for any portions of your order that are declined by the Licensed Retailer.

Licensed Retailers are solely responsible for all activities related to the sale and provision of alcoholic beverages including but not limited to (a) selecting the products to be offered for sale via the Website (b) setting the purchase price of all products made available for sale via the Site (c) accepting or rejecting all customer orders, and (d) fulfilling all customer orders, including but not limited to completing any deliveries or shipments of orders either directly or through a third party shipping company, if applicable. Accelpay, Inc. and Kraken Rum shall have no liability to you, any customer, or any other person for lost, unprocessed, or mishandled orders.

Unless otherwise indicated at the time of your purchase, shipping and handling fees are NOT included with your order and such fees will be added on to the price of your purchased products. Shipping dates and/or arrival times given are only estimates. Refunds are at the sole discretion of Kraken Rum, Accelpay, Inc. or its third-party retail partners.

The Products purchased from the Sites will be fulfilled by third party partners. As a result, title and risk of loss or damage for such products will pass to you upon our delivery to the carrier.

Packages cannot be sent to PO boxes or local carrier locations. Orders that are placed and addressed to these locations will be rejected and refunded.

All deliveries must be signed for by an individual who is capable of proving that he or she is 21 years of age or older by providing a valid form of identification at the time of delivery. If there is no individual 21 years of age or older to accept the delivery, the delivery will not be able to be completed at that time. After three failed delivery attempts, the package will be returned to the retailer.  If you choose a refund, please note that the original shipping charges are nonrefundable.  A $25 return-to-sender fee will also be deducted from your refund. This fee is applied to cover the additional charges incurred when the carrier returns the package to the retailer.  If you’d prefer to still receive your order, there will be a  $40 fee that covers both the return-to-sender fee and the cost of shipping the order back to you.  If needed, we can update the shipping address before resending the order to ensure successful delivery.

We recommend that if there is a possibility an individual 21 years of age or older is not available to sign for your package, you should contact your carrier and request the tracking number be routed to a local location that allows for package pick ups. We reserve the right to refuse delivery for any reason. Packages cannot and will not be left unattended for any reason. Kraken Rum, Accelpay and its retail partners do not accept responsibility for any packages that are unable to be delivered due to issues with the delivery address that you provide for your order.

If you have any questions regarding your order, please contact support@accelpay.io.